Terms & Conditions

Welcome to Flowability Coaching Ltd. By booking or engaging in coaching or mentoring services, you agree to these terms, designed to create a safe, respectful, and professional experience for everyone.

1. Services Provided

• Coaching and mentoring are collaborative, client-led processes to support your personal growth, confidence, and wellbeing.

• Coaching focuses on facilitating self-discovery, goal-setting, and accountability.

• Mentoring includes sharing experience, offering guidance, and providing ongoing support based on your needs.

• Neither coaching nor mentoring is therapy, counselling, or a substitute for medical or mental health treatment.

• All services are delivered by Abeir Hussein, a qualified and accredited coach and mentor.

2. Bookings, Payments & Cancellations

• Sessions must be booked in advance and paid for at the time of booking, unless otherwise agreed.

• You may reschedule or cancel a session with at least 24 hours’ notice for a full refund or to rearrange. Cancellations with less than 24 hours’ notice may be charged in full.

• Packages or programmes must be used within the timeframe specified at booking.

3. Confidentiality & Data Protection

• All information shared in coaching or mentoring sessions is confidential, except where there is a risk of harm to yourself or others, or where disclosure is required by law.

• Your personal data is handled in line with GDPR and our Privacy Policy.

• Brief session notes may be kept to support your coaching or mentoring journey; these are stored securely and never shared without your consent.

4. Client Responsibilities

• Arrive on time, be open and honest, and participate actively in your coaching or mentoring process.

• Outcomes depend on your commitment and effort.

• If you are receiving therapy or medical treatment, please inform me so we can ensure coaching or mentoring is appropriate and safe for you.