Privacy Policy

At Flowability Coaching Ltd., your privacy is a top priority. I’m committed to safeguarding your personal information, being transparent about how I use it, and maintaining the highest standards of confidentiality and ethical practice. All data is managed in accordance with UK data protection law (GDPR) and professional coaching guidelines.

What Information We Collect

Contact details: Name, email address, phone number, and other information you provide when booking or making enquiries.
Session notes: Brief, confidential notes to support your journey.
Payment information: Processed securely by trusted third-party providers (e.g., Wix, Stripe, PayPal); I never store your card details.
Website data: Basic analytics and cookies to improve your experience (see Cookie Policy for details).

How Your Information Is Used

To deliver coaching and mentoring services, manage bookings, and communicate with you.
To keep records in line with professional standards and legal requirements.
To send occasional updates about Flowability (you can opt out at any time).
To improve the website and services.

Your Rights

Access: You can request a copy of any personal data I hold about you at any time.
Correction: You can ask for corrections if your information is inaccurate or incomplete.
Erasure: You can request deletion of your data, unless there’s a legal reason to retain it (e.g., tax or safeguarding).
Objection: You can object to how your data is used or withdraw consent at any time.

Confidentiality & Professional Ethics

All sessions are confidential, except where there is a risk of harm to you or others, or as required by law.
I adhere strictly to the ICF Code of Ethics, including maintaining professional boundaries and protecting your privacy at all times.

Data Security

Your data is stored securely using encrypted, password-protected systems.
Only I (Abeir Hussein) have access to your coaching and mentoring records.

Data Retention

Coaching and mentoring records are retained for up to 7 years, as recommended by coaching best practice and UK law, then securely deleted.

Sharing Your Data

I never sell or share your personal data with third parties for marketing.
Your information may be shared only with trusted service providers (e.g., payment processors) as needed to deliver services, or if required by law.

Contact

If you have questions, want to access your data, or wish to make a complaint, please email abby@flowabilitycoaching.com.

You can also contact the UK Information Commissioner’s Office (ICO) if you have concerns about your data rights.

Last updated: November 2025